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Return& Refund Policy

RETURN POLICY

Cancellation

 

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. 

 

Returns (if applicable)

Occasionally, due to differences in screens, cameras or photographs, colors may be different than you expect. We do our best to make sure this isn’t an issue, but BADBOXX is not responsible for these differences. Images of products can be deceiving from time to time. In order to make you are choosing the correct sized product, look for the specs to see the dimensions. Whenever possible we try to make sure that the given measurements are accurate, but again we cannot be held accountable if there are subtle variations either due to mismeasurement or misproduction. If you find that measurements are way off from the manufacturer's measurements, please let us know so we can contact the vendor. Unfortunately, we still cannot offer a refund for any product that has left our facility, regardless of whether the size or color is off from what you expected.

 

While we can’t process returns, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 14 days from the date it was delivered. “My partner didn’t like it” or “my cat scratched it” are not acceptable grounds for a damage or defect exchange. In other words, the ONLY time we can exchange a product is if it doesn’t work when you first receive it, see below for return instructions.

 

If you think you may have a damaged or defective product, send an email to [email protected] with your order number, and we will assist you as soon as possible. If an exchange is granted, make sure you have all the product parts, accessories, and packaging that came with the product in order for the exchange to be granted.

 

If you believe we have shipped you the wrong product, please do not open the product package. Take a picture of the product in the box and email us, make sure you tell us your order number in the email.

 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

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